Last Updated: October 2026 • Effective Date: October 2026
Welcome to CITY RIDE TAXI ("we", "our", or "us"). We are committed to safeguarding the privacy and personal information of everyone who uses our ride-hailing platforms, mobile applications (Customer App, Driver Partner App, Vendor & Fleet App), and web portals at cityridetaxi.org.
This Privacy Policy explains transparently how we collect, use, process, disclose, and safeguard your personal data when you interact with our services, as well as your legal rights regarding your personal information.
🛡️ Key Commitments at a Glance
Zero Data Selling: We never sell, rent, or trade your personal data or trip history to third-party data brokers or marketing agencies. Full User Control: You can review, update, or permanently delete your account and personal records at any time directly through the app or by contacting our support team. Transparent Location Access: Geolocation is utilized solely to facilitate pickups, navigation, driver dispatch, and ride safety.
1. Information We Collect
We collect information you provide directly, data generated automatically through your device when using our platform, and data from third parties required for identity verification.
A. Information You Provide to Us
Account Information: Name, phone number, email address, password, and profile preferences when you register as a passenger, driver, or fleet operator.
Driver & Partner Verification Records: Driving license (front & back), Vehicle Registration Certificate (RC), commercial vehicle permit, motor insurance documents, Pollution Under Control (PUC) certificate, Aadhaar/Government ID proof, Police Verification Certificate (PVC), and payout credentials (UPI ID / QR / Bank details).
Customer Support Communications: Inquiries, dispute messages, support tickets, feedback, and notes provided during customer service or helpline interactions.
Payment Information: Transaction identifiers, payment method choice (Cash, UPI, Wallet, In-App), billing details, and ride receipts. Credit/Debit card details are processed directly through secure, RBI-authorized third-party payment gateways and are never stored on our servers.
B. Information Collected Automatically
Geolocation Information: Precise real-time GPS coordinates, route points, pick-up and drop-off addresses, distance traveled, and vehicle movements during an active trip.
Device & Telemetry Data: Mobile device brand, model, operating system version, browser type, IP address, unique device identifiers, connection carrier, battery level (for driver trip reliability), and crash diagnostics.
Trip & Usage History: Booking date and time, ride requests, acceptance rates, cancelled trips, waiting durations, and rating/review feedback between drivers and riders.
2. Specific Notice on Location Data & Background Tracking
Accurate location tracking is the core foundation of safe, efficient ride-hailing services. Here is specifically how location data is collected and utilized:
For Passengers: We collect precise location data while the Customer App is active in the foreground to locate your exact pick-up point, calculate fares, show nearby available taxis, and track your driver's real-time arrival.
For Drivers (Foreground & Background): We collect precise real-time geolocation data when the driver is marked "Online" or actively on a ride, including when the Driver App is running in the background or minimized. This is strictly required to:
Accurately assign and dispatch nearby ride requests to you.
Provide real-time navigation and route tracking to passengers.
Calculate precise distance, waiting time, and trip fares.
Ensure driver and passenger safety during emergency or SOS alerts.
Drivers can stop background location tracking at any moment simply by switching their status to "Offline" or closing active duties.
3. How We Use Your Information
CITY RIDE TAXI uses collected data strictly for legitimate operational, safety, and service purposes:
Fulfilling Ride Requests: Connecting riders with nearby available drivers, coordinating pick-up logistics, and calculating trip ETA.
Fare Calculation & Settlements: Computing fares based on actual kilometers, vehicle type, waiting time, tolls, and facilitating driver earnings settlements.
Safety & Emergency Assistance: Verifying user and driver identities, monitoring unusual trip delays, and coordinating with emergency services or our 24/7 helpline (+91 89407 05029) if needed.
Communication & OTPs: Sending transactional alerts, booking confirmations, one-time passwords (OTPs), invoice receipts, and essential service updates via SMS, push notifications, and email.
Customer Support: Investigating and resolving fare disputes, lost item inquiries, and service complaints.
Legal & Regulatory Compliance: Complying with Motor Vehicle regulations, taxation requirements, and legitimate requests by transport authorities.
4. How Information Is Shared
We do not share your personal information except in the transparent situations described below:
Between Riders and Drivers: When a ride is booked, the passenger receives the driver partner's name, photograph, vehicle model, plate number, contact link, and live GPS location. The assigned driver receives the passenger's name, pickup location, and drop-off destination.
Service Providers & Vendors: We work with trusted infrastructure providers (cloud hosting, mapping engines like OpenStreetMap / OSRM, and transactional SMS/email services like Brevo) who process information under contractual confidentiality and security commitments.
Legal & Safety Requirements: We may disclose data if required by law, court order, or official inquiry by transport and law enforcement authorities, or when necessary to protect the life, safety, and property of our users or the public.
5. Data Security & Storage
We implement stringent technical and organizational security protocols to protect your personal data:
End-to-end HTTPS/TLS encrypted communication across all web and mobile endpoints.
Continuous server monitoring, audit logs, and intrusion prevention mechanisms.
6. Data Retention & Account Deletion
We retain your personal data only as long as your account is active and as necessary to fulfill the purposes outlined in this policy, comply with financial audit requirements, or resolve disputes.
🗑️ Your Right to Delete Your Account & Personal Data
You have full autonomy over your data. You can delete your account at any time:
In-App: Open the Customer App, tap Profile → Settings → Delete My Account.
Upon confirmation, your personal credentials and identity profiles will be permanently erased or anonymized within 30 days, except for financial transaction invoices required to be kept under applicable tax legislation.
7. Device Permissions Used by Our Applications
To enable key ride-hailing features, our mobile applications may request the following permissions:
Location (Foreground & Background): To track rides, match nearest taxis, and provide route navigation.
Camera & Photo Library: Used by drivers to capture and upload vehicle RC books, licenses, and permits during onboarding.
Phone & Call: To enable direct one-tap calls between riders, drivers, and the support desk.
Notifications: To deliver real-time trip status alerts, driver arrivals, and security OTPs.
8. Children's Privacy
CITY RIDE TAXI services are intended for use by adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age without explicit parental or legal guardian consent.
9. Changes to This Policy
We may periodically update this Privacy Policy to reflect enhancements to our service or evolving statutory legal requirements. Any modifications will be posted directly to this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Grievance Officer & Contact Us
If you have questions, feedback, or grievance requests concerning this Privacy Policy or how your personal information is handled, please contact our designated Grievance & Support Team: